How can we help?

Search our knowledge base or browse by category.

Search is UI-only for now — use the categories below to navigate.

🚀

Getting Started

Set up your firm, configure templates, and send your first intake link.

→ Welcome to CaseHug
→ Setting up your firm profile
→ Creating your first matter

⚖️

Matters & Clients

Create and manage matters, add clients, and understand matter statuses.

→ How to create a matter
→ Adding a client
→ Matter status explained

📋

Document Collection

Understand how intake links work, review documents, and manage requests.

→ How intake links work
→ Reviewing uploaded documents
→ Requesting additional documents

📱

Client Portal

What clients see, how they upload documents, and troubleshooting.

→ What clients see
→ Mobile upload & camera capture
→ Troubleshooting uploads

🔄

Integrations

Connect Clio, Smokeball, MyCase, and other practice management tools.

→ Connecting Clio
→ Connecting Smokeball
→ Webhook setup

⚙️

Settings

Firm profile, branding, templates, notifications, and team management.

→ Firm profile setup
→ Custom branding
→ Managing team members

💳

Billing

Plans, upgrades, usage, overages, and payment methods.

→ Plans explained
→ Stripe billing integration
→ Managing your subscription

🏛️

Court Forms & Deadlines

Browse court forms by jurisdiction, assign fillable forms to matters, and track filing deadlines.

→ Court forms library
→ Fillable forms
→ Tracking deadlines

💬

Contact Support

Can't find your answer? Reach our team directly.

→ Email us
→ Schedule a call
→ Leave feedback

Still need help?

Our team responds to every request. Usually within a few hours.

Email Support